Effect of management support, training, and user involvement on system usage and satisfaction in Kuwait

Purpose The purpose of this paper is to investigate organizational factors and human motivations affecting IS/IT usage and user's satisfaction in an Arabic country Design/methodology/approa ch The study develops a research model that links three organizational factors (top management support, availability of training, and user's involvement) to IS/IT usage and end-user's satisfaction via the mediation of TAM beliefs (usefulness and ease of use) by 382 IS users. The model was examined through the LISREL. Findings The results indicate that IS/IT usage and user satisfaction is largely influenced by perceived usefulness. Among the organizational factors, top management support was found to have the strongest effect on IS/IT usage and user's satisfaction, followed by availability of training and user involvement. Research limitations/implications This study focuses on perceptions of respondents from the public organizations who have high experience with IS/IT. Theses perceptions are based on a one-time survey. For better validity a longitudinal study with additional variables is needed. Practical implications This study is useful for practitioners who may learn how to increase and boost system usage and user's satisfaction in the Arab region. What is original/value of paper Contributes to highlights motives of IT/IS usage and user' satisfaction in the Arab world, and to educate researchers 2 about how IS/IT is perceived by end-users in Kuwait.